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Jakejonesy10
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My up printer is idle and won’t print with my dell inspiron laptop

HP Recommended
Dell inspiron 500 series
Other

My HP ENVY 5640 is constantly idle and won’t print when connected to my dell inspiron 5000

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Kumar0307
HP Support Agent
HP Support Agent
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Hi @Jakejonesy10

Welcome to the HP Support Community. I'd be happy to assist you.

  • How is the printer connected to the PC?
  • Which version of Win OS are you using?

I understand you are not able to print from your PC. Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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