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I've gone to the support website and tried multiple times to go through the steps. Granted, I am not tech savy. I am connected to the printer through my new router and I am on the network. When I put the IP address from the printer into the address bar the website opens but I don't see any tab that says "enable web services". What does the tab or symbol look like?

 

I also went to the firmware and software update page but there are too many choices that I don't understand. My current  firmware datecode is 20100921. My current software driver version is 20100428. Would you kindly furnish me a direct link to the proper update for my printer. I bought this printer new approximately 3 months ago.

 

I have already registered on the correct website for ePrint, but I need to get an email address generated in order to connect it to my printer in order to use ePrint.

 

I want to use my iPhone 5 to print occasionally using the email address. Is there any special instructions once I get the email address set up?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Follow the link included in my preview post and click the Download button and follow the steps within the tool to update the firmware, this tool indeed intended for your operating system.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

6 REPLIES 6
HP Recommended

Hi,

Download and install the latest firmware, then ePrint will become supported and the Web Services tab will be added.

 

I assume you Use Windows, otherwise please clarify your operating system.

 

For Windows XP, Vista or Windows 7 download and run the following tool from your PC:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-95165-4&cc=us&dlc=en&lc=en&...

 

Be sure not to turn the printer off till the printer returns to a ready state and the utility prompt that the update complete.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended
Sorry, my OS is windows 7. I need your help determining which firmware and which software update to install. There are multiple choices.
HP Recommended

Hi,

Follow the link included in my preview post and click the Download button and follow the steps within the tool to update the firmware, this tool indeed intended for your operating system.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended
I followed the link you posted and it updated the system. After that I printed out a new spec sheet and entered the IP address and a different website with the webservices tab appeared. I enabled it and got the info sheet that it printed out. I went to the eprint center and entered the info and got my printer email address. I tested it on my iPhone and was able to print . Thank you very much for the shortcut to resolution. Larry
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thank you

HP Recommended

i have same printer and i trided to open the wep but didn't work 

it came is massege: 

 

Service Unavailable - DNS failure

The server is temporarily unable to service your request. Please try again later.

Reference #11.2f5e8c4f.1540533521.95de6db

 

 

i need to print from my iphone 6

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