New Envy 5020 wireless problems

[Lunalupus]

Trying to set up new printer, Envy 5020, all ok except its stuck at 'searching for wireless router'

[asmita6658]

@Lunalupus

 
Greetings!

 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the connectivity.

Don't worry, I'm here to help! 

Let's try these steps -

Step 1 Printer Reset -

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Step 2 Network Restore -

On the printer's control panel - 
1) Touch the "Wireless icon". 
2) Touch the "Settings" icon. 
3) Select "Restore Network Settings". 
4) Select "Yes". 

Step 3 Reboot the devices -

1) Turn off the Router, Printer, and the computer. 
2) Wait for 60 seconds. 
3) Turn on the Router first and wait for all the lights to stabilize. 
4) Turn on the printer and allow it to configure itself. 
5) Turn on the computer.

Step 4 Run Wireless Wizard - 

On the printer's control panel, go to the Network menu or touch the wireless icon and then go to settings. Select Wireless Setup Wizard. 

Hope this helps!

Let me know how that goes. 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the blue "Thumbs up".  
 

Have a great day!

[Lunalupus]

Thanks for the suggestions. I'd already done all that before I'd posted my question. Don't know if it made a difference but I got a USB cable and after I connected that and tried again, the printer connected to the wifi without any problems. It had been turned off for a day, don't know if that made a difference too. Anyway, it's working now. Thanks for replying.

[asmita6658]

@Lunalupus

Thanks for replying. Happy to hear that your issue is fixed. 

If you need further assistance feel free to reach out to us.

To help the community find this post, click here to access our public post and Select - "Accept as solution", have a good day.

Have a great day!