New HP App installed on iPhone & all HP Smart Files have disappeared!

[Dkblmtn]

HP recently changed/updated/made a new app and installed itself over the old HP Smart app. I had tons of files saved to my HP Smart file on my iPhone and now they are all gone!!! What do I do about this? How can HP recover these for me? 

[Kuroi_Kenshi]

Hi @Dkblmtn,

Welcome to the HP Support Community! 

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check if you’re signed in

Open the new HP Smart app → top-right account icon → make sure you’re signed in with the same HP account you used before.

If you had cloud sync enabled, your files should reappear.

Check iPhone storage

Go to Settings → General → iPhone Storage → HP Smart.

See if the app is still taking up space (more than just a fresh install). If yes, your documents may still be in the app data and just need to be re-linked.

Check Files app / iCloud Drive

Sometimes HP Smart exported scans to the Files app → look under On My iPhone or iCloud Drive.

Also check your Photos app, in case you exported scans there.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,