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- Re: New network on modem, can’t wirelessly print to HP3510 ...

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04-25-2019 02:05 PM
Having recently changed networks on my modem, I can no longer wirelesslyconnect to my HP 3510 printer. I am only working with an iPad, no actual computer. I have followed all of the troubleshooting steps available on the HP web site and this forum, to no avail. Any help would be much appreciated. Thank you.
04-25-2019 04:27 PM
Welcome to HP Support Forum. Please treat this as new router and use the following instructions to fix:
http://www8.hp.com/au/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html
Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.
Regards.
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04-26-2019 08:21 AM
Thanks for the suggestions. Unfortunately the ‘new router setup’ instructions did not make a difference. I contacted my ISP and they confirmed my modem is broadcasting both bands simultaneously. However, the printer is not picking up either network. I have done the factory reset on the printer more than once, to no avail.
Any other suggestions?
Thanks.