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Peekaboo766
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New printing issues after installing HP Smart Print with return labels

HP Recommended
HP Envy 7640 e-All-in-One-Printer-Series
Android 8.0 Oreo and older

After they started using Smart Print, I am unable to print labels from Amazon, Walmart, Ebay, etc... One small label comes out filling two pages.  I have checked my setting, tried turning them into PDFs, sending to a cloud printer, nothing works, well almost nothing, I might get one out of 10 that will print out correctly.

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Peekaboo766, Welcome to HP Support Community!

 

Follow the steps to change the printing preferences-

 

Change print job settings on your Android smartphone or tablet.

  1. On the HP Smart app home screen, tap a Print or Scan tile.

  2. Select or scan the document or photo you want to print.

  3. On the Preview page, tap the  icon.

     Tapping Print icon

  4. Change print settings, such as Layout, Copies, Color Mode, and Paper Size.

     Changing print settings

  5. Tap More Options to change settings such as quality, border (photos only), and scale, and then tap the Back button  on your mobile device to save the settings and return to the Preview screen.

  6. When you are ready to print, tap the Print icon .

Refer to the document HP Printers - Install and Use the HP Smart App for additional help.

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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