New region cartridge issues

[CatmuL]

Hello, I moved from the UK (cartridge 304) to Senegal (cartridge 123) and just get error messages about incompatible cartridges. But can’t buy 304 here and saw others have same issues which have been resolved but only through private messages. Can someone help me too please? Need to reset and initialise? Many thanks 🙏 

[Jay_G24]

Hi @CatmuL,

I'd like to help!

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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