No AirPrint printers found error

[cowgirlkitty]

When trying to print from my iPhone, I get a message that no AirPrint Printers are found.  I have checked the printer and AirPrint is enabled.  In the past, I was able to locate both my OfficeJet Pro 9120e series printer and the HP Envy 4500 printer when trying to print from my iPhone.  What should I do to resolve this?  

[Dragon-Fur · Accepted solution]

@cowgirlkitty 

Welcome to the HP English Community --

- HP Document -

 HP Printers - No AirPrint Printers Found error (iOS, iPadOS)

The oddity is that neither printer will connect -- this can generally indicate that printer is not the source of the problem.

If you think the printer is at fault - go over and tap the printer Control Panel and / or the power button to wake up the printer.

The network might look fine and still not be passing the signals back and forth through the router as expected.

If you have tried the other more obvious troubleshooting, do consider restarting the router.

Make sure, too, that the iPhone / iPad is actually on the same network as are the printer(s).

What?

Quick check:  Make sure you are using iPhone / iPad on Wireless and using not your Mobile connection.

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Message Content References

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Advanced > AirPrint

EWS_9135_Network_Advanced_AirPrint_1

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HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

 HP printer setup (HP Smart app)

Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

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- Airprint -

HP Document

 HP printer setup (Apple AirPrint for iPhone, iPad)

- HP Document -

 HP Printers - No AirPrint Printers Found error (iOS, iPadOS)

and

From Apple

 About AirPrint 

Excerpted

How to use AirPrint

AirPrint is a technology built into most popular printer models, including the printers and print servers listed here. To use AirPrint, you don't need to install an app, additional drivers, or other software. 

 Use AirPrint to print from your iPhone or iPad

 How to print from your Mac
 How to print from your iPhone or iPad

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 Connect an AirPrint printer to a Wi-Fi network

 Apple - Recommended settings for Wi-Fi routers and access points

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Message Content References

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Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 4500 e-All-in-One Printer series  

OR

HP OfficeJet Pro 9120e All-in-One series  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[cowgirlkitty]

Thank you!  It was the "obvious" issue.  iPhone was on a different network.  Duh!  Apprciate all the info you shared!

[Dragon-Fur]

@cowgirlkitty 

Excellent.

You are welcome.

We've all done it --  I expect my network to do what I want and not what I've set it to do.

Smiling.