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Alcoburn
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No air printers found each time I try to print from iPad

HP Recommended
HP Office Jet 6978
iOS

My wireless set up works great but I must reboot printer each time I try to print from my iPad Pro.  I can print once or twice then I receive “no air printers found” and then each time after the 3rd time I have to reboot my printer?  Any solution? It is driving me crazy.  

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TEJ1602
HP Support Agent
HP Support Agent
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@Alcoburn, Welcome to HP Support Community!

 

Follow the steps below-

 

Make sure AirPrint is enabled on the printer

Your printer has its own website for printer configuration called the Embedded Web Server (EWS). Open the EWS to check if AirPrint is enabled.

  1. In the Wireless menu on the printer or on the Wireless Test Report you previously printed, find the printer IP Address.

  2. Open the Safari browser on your Apple device.

  3. Type the IP address in the search bar, and then tap Go to open the EWS.

    Enter the printer IP address in Safari

  4. Tap Network, tap AirPrint, and then tap Status.

    AirPrint Status menu in the printer Embedded Web Server on an iOS device

  5. In the Redirecting to Secure Page message, tap OK.

    Embedded Web Server redirect to secure page message on an iOS device

  6. In the This Connection is Not Private window, tap Show Details, and then tap visit this website to view the AirPrint status settings.

    Embedded Web Server connection message on an iOS device

  7. If the status is Off, tap Turn on AirPrint.

    Embedded Web Server AirPrint status on an  iOS device

 Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Refer to the document HP Printers - A 'No AirPrint Printers Found' Message Displays for additional help.

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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