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Jrodsh86
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No attachment received in email when using the scan to email function

HP Recommended
HP ENVY 7640
Android 9.0 Pie

There is no attachment with the email received when using the scan to email function on my printer. This has always worked in the past, and I'm receiving the email itself so the issue must be the printer and not my internet or email. I have to send in my kids school assignments as required during the Corona Virus outbreak. They are due first thing in the morning so I doubt it will be resolved  until next weeks assignments are due....Hopefully anyway. 

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @Jrodsh86

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "scan to email-no attachment" issue. 

 

What is the file size of the scanned to email documents?

 

If the file size is too big, you might not receive the attachments

 

10MB is considered for the maximum size of an email. If you have a large document or there are a lot of pictures, it may be best to scan to the computer first. You will have the ability to reduce the quality (file size) or to use a third-party program to compress or Zip the file. Then you can send the document via email.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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