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‎02-28-2018 10:03 PM - last edited on ‎02-28-2018 10:07 PM by Retired

HP Recommended

Have the problem, my printer stop to work after changing router. Tried everything and now I can’t reinstall my printer it’s says device have not been found. Printer deskjet 3755, and OC macOC 10.13.3 high sierra. Tried apple update but it didn’t help. Any help?(

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-28-2018 11:24 PM

HP Recommended

Hi,

first reset the network settings by pressing both the WiFi and cancel buttons for 3 seconds till the power light nlinks.

 

turn the printer off and back on and ensure the WiFi light blinks, else press the WiFi button once.

 

Next follow HP Easy Start from http://123.hp.com and follow the steps on screen to connect your printer to the new router and check.

 

Please let me know the results,

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎02-28-2018 11:24 PM

HP Recommended

Hi,

first reset the network settings by pressing both the WiFi and cancel buttons for 3 seconds till the power light nlinks.

 

turn the printer off and back on and ensure the WiFi light blinks, else press the WiFi button once.

 

Next follow HP Easy Start from http://123.hp.com and follow the steps on screen to connect your printer to the new router and check.

 

Please let me know the results,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎03-01-2018 10:52 AM

HP Recommended
Thank you! It helped!!
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