No option to print in color from iPhone and iPad

[danirae83]

I only have the option to print in black and white when I try to print from my iPhone or iPad. Printing from my Mac is fine. There is plenty of color in the cartridge. I have updated both phone and iPad, as well as checked for firmware updates on the printer. I have restarted all devices. I have tried to print through the HP Smart app as well us just selecting 'print' when hitting the share button on my phone. I would love some help!

[Hawks_Eye]

Hi @danirae83 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I understand you are unable to print in color from your iOS mobile device.

Since you are able to print in color from your MAC, seems to be a settings issue.

Please follow the steps below:

1. Check Printer Settings in the App:

• Open the HP Smart app on your iPhone or iPad.
• Select the document or photo you want to print.
• Tap on the print icon (usually a printer symbol).
• Before printing, check for an option to choose the color settings. This might be under "Printer Settings" or similar.
• Ensure that the "Color" option is selected instead of "Black & White" or "Black & White Draft."

2. Update the HP Smart App:

• Go to the App Store on your iPhone or iPad.
• Search for "HP Smart" and see if there's an update available.
• If there is, update the app and try printing again.

3. Reinstall the HP Smart App:

• Delete the HP Smart app from your iPhone or iPad.
• Restart your device.
• Reinstall the HP Smart app from the App Store.
• Set up your printer again and try printing.

4. Reset Printing System on iOS:

• Go to Settings on your iPhone or iPad.
• Tap on "General" and then "Reset."
• Select "Reset Network Settings." (Note: This will reset your Wi-Fi settings, so you'll need to reconnect to your Wi-Fi network.)
• After the reset, reconnect your device to Wi-Fi and try printing again.

5. Use AirPrint:

• Ensure your printer supports AirPrint and is connected to the same Wi-Fi network as your iPhone or iPad.
• Open the document or photo you want to print.
• Tap on the share icon (usually a square with an arrow).
• Select "Print."
• Choose your printer and check for color options before printing.

6. Firmware Update: Update the firmware on an HP printer

• Ensure your printer’s firmware is up to date.
• Go to the HP support website and check for any firmware updates for your HP DeskJet 2600 series printer.
• Follow the instructions to update the firmware if an update is available.

7. Restart Devices:

• Turn off your printer and unplug it from the power source.
• Wait for a minute, then plug it back in and turn it on.
• Restart your iPhone or iPad and try printing again.

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Hawks_Eye