No printer tool in app

[Ally84]

I do not have an option for cleaning print head or printer tools in my app anymore. Where did they go? 

[Raj_05]

Hi @Ally84,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I can provide some general guidance that may help you locate the cleaning print head or printer tools option.

• Printer Software/Driver Update: Ensure that you have the latest version of the printer software or drivers installed on your computer. HP often releases updates that may include changes or improvements to the printer tools.
• Online User Manual or Support: Check the user manual that came with your printer for information on cleaning the print head or printer maintenance. Additionally, you can visit the official HP support website. 
• Printer Display Panel: Some printers have a display panel where you can access maintenance options directly on the device. Check the printer's display panel or menu to see if there are options for cleaning the print head.
• Printer Utility Software: HP printers often come with utility software that provides additional features and maintenance options. Look for any HP printer utility software installed on your computer and check if there are options for print head cleaning.
• App Updates: If you're using a mobile app to control or monitor your printer, make sure that the app is up to date. Check for updates on the app store and install any available updates to see if the cleaning options have been reintroduced.
• HP Smart App: HP has a Smart App that consolidates printer management features. Check if the cleaning options are available within the HP Smart App.
• Printer Settings on Computer: On your computer, navigate to the printer settings. Depending on your operating system, you may find printer maintenance options there.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support