cancel
Showing results for 
Search instead for 
Did you mean: 
Carol4661
New member
2 0 0 0
Message 1 of 2
114
Flag Post

Not finding my airprinter

HP Recommended
HP deskjet 3755 all in one printer
iOS

My printer is connected to my new WiFi but when trying to print it says no air printers found

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,719 18,696 1,536 1,511
Message 2 of 2
Flag Post
HP Recommended

@Carol4661, Welcome to HP Support Community!

 

Follow the steps below-

 

Step 1: Check the network connection

AirPrint requires a wireless connection to discover your printer. Make sure the printer and your Apple device are connected to the same local Wi-Fi network and check for any network-related issues.

  1. On the Apple device, make sure Wi-Fi is on and there is a check mark next to the name of your local wireless network.

    • If you are connected to a different network, tap the name of your local Wi-Fi network to join it.

      If you do not know the network login information, go to Finding Your Wireless Password.

    • If you cannot connect to the local network, make sure the network is working correctly. Disconnecting and reconnecting the power cable on the router can resolve network error states.

    • If the Wi-Fi signal is weak, move closer to the router. Additionally, metal objects, walls, and electronics that emit radio signals can interfere with the Wi-Fi signal to mobile devices and printers.

    • If a local network is unavailable, Wi-Fi Direct printing might be an option. Skip to Use an alternate printing method for more information.

  2. Restart the printer, and then check the network connection status.

    • Printers with a touchscreen control panel: Touch the Wireless icon  or open the Network Settings or Setup menu to view the network connection status.

    • Printers without a touchscreen control panel: Press the Wireless and Information buttons at the same time or press the Wireless and Start Copy Black buttons at the same time. A Wireless Test Report prints with the network connection status.

  3. Do the following, depending on the connection status.

    • If the printer is connected to the network, try to print. If the error persists, skip to the step to check if AirPrint is enabled on the printer.

    • If the printer is not connected to the network, continue to the next step.

  4. Connect the printer to the network.

    NOTE: 

    Many routers support both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.

    • Printers with a touchscreen control panel: On the printer, open the Setup, Network, or Wireless menu, select Wireless Setup Wizard, and then follow the instructions to connect the printer to your network.

    • Printers without a touchscreen control panel: Press and hold the Wireless and Cancel buttons at the same time until the Power light flashes, and then wait for the Wireless light to flash. For Tango printers, press and hold the Wireless button on the rear of the printer for five seconds until the Edge lighting flashes blue.

      Within two hours, press and hold the WPS button (Wi-Fi Protected Setup) on the router until the connection process begins. The Wireless light on the printer stops flashing when the connection completes.

Try to print. If the issue persists, continue to the next step.

 

Step 2: Make sure AirPrint is enabled on the printer

Your printer has its own website for printer configuration called the Embedded Web Server (EWS). Open the EWS to check if AirPrint is enabled.

  1. In the Wireless menu on the printer or on the Wireless Test Report you previously printed, find the printer IP Address.

  2. Open the Safari browser on your Apple device.

  3. Type the IP address in the search bar, and then tap Go to open the EWS.

    Enter the printer IP address in Safari

  4. Tap Network, tap AirPrint, and then tap Status.

    AirPrint Status menu in the printer Embedded Web Server on an iOS device

  5. In the Redirecting to Secure Page message, tap OK.

    Embedded Web Server redirect to secure page message on an iOS device

  6. In the This Connection is Not Private window, tap Show Details, and then tap visit this website to view the AirPrint status settings.

    Embedded Web Server connection message on an iOS device

  7. If the status is Off, tap Turn on AirPrint.

    Embedded Web Server AirPrint status on an  iOS device

Try to print. If the issue persists, continue to the next step.

 

Step 3: Use an alternate printing method

Go to 123.hp.com to install the HP Smart app. Follow the guided setup to connect and use the printer.

If the printer connection fails over the local wireless network, continue with these steps to set up the Wi-Fi Direct printer connection to your Apple device.

NOTE: 

The following steps temporarily disconnect your Apple device from the Internet. If you are printing web-based content such as a webpage, cloud-based document, or an email, open it before proceeding.

  1. On the printer, touch the Wi-Fi Direct/HP wireless direct icon  to confirm the feature is on.

  2. On your Apple device, tap Settings, and then tap Wi-Fi.

  3. Under Choose a network, select your printer with DIRECT in the name.

  4. If prompted for a password, type 12345678. This is the default password to log in.

  5. Try to print.

  6. Reconnect to your local Wi-Fi network after the print job completes.

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation