Nothing works

[Rapunzeele]

I thought getting a HP printer would be the best choice but apparently it clearly wasn't. 

So, I bought the Deskjet2710e HP+ Instant ink for 6 free months right? Well, I can't set the instant ink supplies, I follow the instructions and my printer won't give me the code. I tried multiple times to  set up web services as instructed by the Xcancel and i information button but it doesn't work! 

http://HP5081405CC39C.local. isn't a valid link!

I'm extremely upset, I already bought other hp cartridges but I thought I would be able to at least print something from my phone. Maybe there is someone that can solve these problems for me, I would be more than grateful for life cause I've literally tried everything.

Also, I have major issues with connecting the printer to my mobile app(it can't find the printer even though the wifi button is on and both the phone and printer are connected to the same wifi). I only have it setup on my Mac and the printer always appears offline for some unknown reason.

[Jay_G24]

Hi @Rapunzeele,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing multiple issues.

I.e.-1.Printer Offline

      2. Cannot setup instant ink service

      3. Cannot print from the phone.

Let's try the below steps to see if that helps  to resolve printer offline issue-

1.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!

2.) Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.

3.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.

4.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

I'd like to know the following to isolate the issue further-

1.) Are the printer and Mac connected to the same network?

2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.

3.) What is the distance between the router and the printer?

4.) Is there an antivirus software installed on your Mac?

5.) Could you perform a ping test  and let me know the results? Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

Perform a ping test to check the connectivity

1. Click Applications > Utilities > Terminal.

type ping "IP address" and press enter

Wait until 10 pings have been performed and then press ctrl c on the keyboard and hit return. 

The results will appear .

Share the ping test results.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems. 

Refer to the document to generate the claim code -Find the Printer Claim Code and Having Trouble Claiming Your Printer?

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping