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‎06-18-2017 07:32 AM

HP Recommended
Product: HP ENVY 7640
Operating System: macOS 10.12 Sierra

Hello

 

I am currently logged on to my HP Instant Ink Account and I have a notification, dated 07/06/2017 (or 06/07 in the US) to Connect Printer to Internet. The Status of the printer on my account shows that it is Online. However, whenever I 'Refresh' the notification it still requests that I Connect Printer to Internet.

 

I do have another notification dated 11/06/2017 (11/06 in US) that states I have installed a new HP Instant Ink cartfridge, so the printer must have been connected to the nternet or I would have thought so.

 

My concern is that the Instant Ink service isn't going to pick up when I am running low on ink and thus send a replacement.

 

Does anyone know why this notification will not disappear?

 

Many thanks for your help in advance.

 

Best wishes

 

SiDai

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-19-2017 09:42 AM

HP Recommended

Hi,

 

As long as your printer status is online, I would disregard old notifications in relation to such. I fyou are receiving these regularly, it means that your internet connectivity drops from time to time, but as long as you are not down for days at a time, the instant ink service will have enough information based on your printing patterns to ensure that you don't run out.

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"

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2 REPLIES 2

‎06-19-2017 09:42 AM

HP Recommended

Hi,

 

As long as your printer status is online, I would disregard old notifications in relation to such. I fyou are receiving these regularly, it means that your internet connectivity drops from time to time, but as long as you are not down for days at a time, the instant ink service will have enough information based on your printing patterns to ensure that you don't run out.

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎06-19-2017 11:28 AM

HP Recommended
Thank you for your response and advice.
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