Office Jet 8030e won't change from PDF when printing from mobile

[pmcmillan12]

Only PDF not regular printing signs come up when trying to print on mobile (Problem 1) and  (Problem 2) even then nothing when happens when I accept that. (HP Smart diagnostic says connections ok.)

This has happened before and called HP human help. Just wondered if others have run into this and if there is a solution owners can do on their own.

[Kuroi_Kenshi]

Hi @pmcmillan12,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Ensure HP Smart App Configuration

• Ensure that you are using the HP Smart app for mobile printing. HP Smart is optimized for seamless integration with HP printers.

Restart Printer and Mobile Device

• Turn off your printer, unplug it from the power source, wait for 60 seconds, and then plug it back in and turn it on
  • Restart your mobile device to ensure any temporary glitches are cleared.

Update the HP Smart App

• Ensure you have the latest version of the HP Smart app installed:
  • Go to the App Store (iOS) or Google Play Store (Android) and check for updates to the HP Smart app.

Check Printer and Device Connection

• Verify that your mobile device is connected to the same Wi-Fi network as your printer.

Reset Printer Settings

• Perform a factory reset on the printer to resolve any configuration issues:

Refer to the steps on this link to restore factory defaults.

Try Different Printing Method

• Attempt to print using a different method within the app:
  • Open the HP Smart app, select your printer, and choose the Print Documents or Print Photos option, instead of selecting a PDF file.

Clear Printer Queue and App Cache

• Ensure there are no stuck print jobs in the printer queue. Go to Settings on your HP Smart app, select Print Queue, and clear any pending jobs.
• On your mobile device, go to Settings -> Apps -> HP Smart, and clear the cache.

Reinstall HP Smart App

• Uninstall and reinstall the HP Smart app to fix any potential issues with the app itself:
  • Uninstall the HP Smart app, restart your device, and then reinstall the app from the App Store or Google Play Store.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,