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Locked

‎12-05-2018 06:24 PM

HP Recommended
Product: OfficeJet Pro 6968
Operating System: Microsoft Windows 10 (64-bit)

I get error: 

The printer could not connect to the server. Check the Internet connection and try again. If you are still unable to connect, contact the person who set up the printer.
 
Brand new printer. Tried WiFi, Wired with same results. Also, remove and reinstall web services, set manual IP, DNS and then DHCP with same results. I can get it to connect for a short time by rebooting but then it fails. I am an IT architect, this shouldn't be that difficult. Running Ubiquiti equipment and it is connnected to WiFI currently, Airprint also works just fine. 
 
Any resolution to this?
4 people had the same question
5 REPLIES 5

‎12-05-2018 06:42 PM

HP Recommended

I just ran Web Access Test Results print and I see "This printer is currently configured with a DNS server address which does not allow server name to be confirmed"

 

I am currently using 8.8.8.8 and 8.8.4.4. I also tried my router IP with same results.

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‎12-06-2018 06:06 PM

HP Recommended

@doubleroll

 

Good Day. A warm welcome to the HP community. 

 

I reviewed the case regarding issues with the printer. I will be delighted to assist you here.  

 

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉 

 

Follow this link and turn on the web services.

 

Hope this helps. Let me know how it goes. 😉

Barachiel
I am an HP Employee

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‎12-07-2018 09:23 AM

HP Recommended

Thanks for the quick reply! Unfortunately web services is turned on and I see internet access is enabled. If I reboot the printer web services connects after several minutes it can no longer connect. 

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‎12-07-2018 09:52 AM

HP Recommended

2018-12-07 (2).png

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‎12-07-2018 05:59 PM

HP Recommended

@doubleroll

 

Thank you for the response.

 

I'm sending out a Private message with the required information's,

 

Good Luck. 🙂

Barachiel
I am an HP Employee

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