• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP OfficeJet Pro 8715 All-in-One Printer
Microsoft Windows 11

Upgraded to Windows 11 on Microsoft Surface Pro and got a new Spectrum router.  The HP Smart app keeps saying "Printer is Offline" but it's not. Have followed all the steps to reboot, delete and add a new printer, etc. nothing works.  Yet from my Samsung phone, which is also connected to the same network, can print wirelessly without an issue using the HP Smart app.  How do I get my laptop to recognize that the printer is online so I can print/scan etc?

1 REPLY 1
HP Recommended

Hi @KGRIFF,

 

Welcome to the HP Support Community. 

 

I understand that you are facing connectivity issues. I’d like to help!

 

To provide you with an accurate solution, I'll need a few more details:

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Restart devices

  • Restart your computer or mobile device and the printer to clear any error states. If you are using a network printer, restart the router.
  • If your printer connects to a Wi-Fi network, disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to.
  • If the printer is available and has a ready status, the issue is resolved. You do not need to continue troubleshooting.
  • Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer and from the power source.
  • Turn off the computer or mobile device that you are attempting to print from.
  • If the printer was set up on a network wirelessly or with an Ethernet cable, restart the router.
  • If necessary, reconnect the power cord to the printer and to a wall outlet, and then turn on the printer.
  • NOTE:
  • HP recommends plugging the printer directly into a wall outlet.
  • Turn on the computer or mobile device.
  • If the printer connects to a network, check the connection to make sure the same network is used by the printer and the device.
  • Computer or mobile device: Open the list of available networks and make sure it is connected to the correct network.
  • Printer: Check the Wireless light on the control panel. If it is solid blue, the printer is connected.

 

Click here for the remaining steps. 

 

Update FIRMWARE

 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.