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Cja6
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Message 1 of 2
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Flag Post

OfficeJet printing blank pages

‎04-29-2020 02:35 PM

HP Recommended
Product: HP OfficeJet 4655

Trying to print from my phone.  Ink levels are good, but printer is printing blank pages.

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎05-06-2020 08:42 AM

HP Recommended

@Cja6, Welcome to HP Support Community!

 

I see that the printer is printing blank pages, let us try to isolate and resolve the issue. I'd recommend you follow the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues.

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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