cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Nicmck34
New member
1 0 0 0
Message 1 of 4
308
Flag Post

Solved!

Officejet 7612 wireless communication has been disabled

HP Recommended
Officejet 7612

I have a 7612 and I’m getting an error message that the wireless communication has stopped working.  I tried restoring factory settings but no luck. I found in other message boards comments about a "hard reset", but the instructions are always sent in a private message.  Can I please get a copy of the hard reset instructions to try on my printer?  

1 ACCEPTED SOLUTION

Accepted Solutions
Kumar0307
HP Support Agent
HP Support Agent
24,062 24,028 1,713 2,051
Message 2 of 4
Flag Post
HP Recommended

@Nicmck34, Welcome to the HP Support Community!

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next  to your profile Name or simply click on this link

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
24,062 24,028 1,713 2,051
Message 2 of 4
Flag Post
HP Recommended

@Nicmck34, Welcome to the HP Support Community!

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next  to your profile Name or simply click on this link

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
Printjet
New member
1 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi, I can't connect my wifi it shows the error wireless communication has been disabled. I've tried to retorr network default but when I click that it still bring the same error. Kindly help

Was this reply helpful? Yes No
CC_23
New member
3 2 0 0
Message 4 of 4
Flag Post
HP Recommended

@Kumar0307 hey I'm having similar issues. I saw this wireless communications have been disabled error pop up, and honestly I've always had issues with this printer, but now I can't airprint from my phone but my bf who's connected to the same network via ethernet can print fine. I also can't access the url for embedded web server address, but he can. 

 

I did a full hard reset and oob reset - no change. 

 

I tried disabling adblocker, firewalls, and webroot anti virus... 

 

Is there anything else I can do? I'm about ready to trash this. 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation