Officejet Pro 8610 airprint issue - does not appear after 5 minutes inactivity

[stuss73]

I have the printer added to our wireless netnork. We have a Netgear R6080. On the router I have the latest firmware, V1.0.0.30, using 2.4 G, set to channel 11, WPA2-PSK [AES], SSID broadcast enabled.

On the printer I have set a static IP, IPV6 off, verified airprint / IPP is on.

I do have lots of IT experience and I have tried all sort of different settings on both printer and router. 

The issue is the printer will show up from our apple devices (ipads/iphones/mac) after we power cycle the printer and we can printer. After about 5 minutes we can't see the printer from the apple devices and we have to power cycle it again. This never used to be a problem and I'm not sure what has changed to affect it. This issue only seems to be affecting the airprint, everything else is working correct.

Appreciate any help.

[Raj1788]

@stuss73

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

I understand that the printer has an intermittent wireless connection.

Have you tried any update on the printer?

In the meantime follow the below steps.

Step 1: Check the printing requirements

Make sure your printer and Apple iOS device meet the following requirements to print with AirPrint.

• iOS 4.2 or later running on the Apple iOS device

• An HP printer that supports AirPrint

  HP wireless printers released in 2010 and later support AirPrint. For detailed information about which HP printers support AirPrint, go to Mobile Printing Solutions Compatible with HP Printers.

• A connection to the printer

  Your printer and the Apple iOS device must be on the same local network or your printer must support Wi-Fi Direct or HP wireless direct.

Try to print. If a No AirPrint printers found message displays, continue to the next step to connect the printer.

Step 2: Set up the wireless connection

Before you can print, both the Apple iOS device and printer must be connected, either through a wireless network or through Wi-Fi Direct/HP wireless direct. If your printer is connected to your computer using a USB cable, then you must use Wi-Fi Direct/HP wireless direct.

Wireless network connection

Wi-Fi Direct or HP wireless direct connection

Step 3: Print from your Apple iOS device

Print from any app on your Apple iOS device that supports Apple AirPrint.

Video of printing from an iPad using Apple AirPrint

The following video demonstrates how to print from an Apple iPad with Apple AirPrint.

If you have trouble viewing the video, or to view the video in a different size, go to How to Print with Apple's AirPrint on YouTube (in English).

1. Make sure the printer is on and in a ready state. If the printer is in sleep mode (power light is dim), turn the printer on or press the power button to wake it.

2. Open the document, photo, email, or webpage you want to print, and then tap the Action icon  or  to display menu options.

3. Tap Print or the Print icon , depending on the type of file you want to print.

4. On the Printer Options menu, tap Select Printer, and then select your printer from the list.

   If a No Airprint Printers Found message displays, go to the What if a 'No AirPrint Printers Found' message displays on my Apple iOS device?FAQ for more information.

5. Tap Options to change other settings if necessary. Some options, such as paper size, might not be adjustable and must be changed from the printer.

   The Options menu might not display if your printer is black ink only.

   Figure : Printer Options screen

   

6. Select the number of copies you'd like to print, and then tap Print.

For more troubleshooting steps click on this Article.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[stuss73]

Hi Raj,

I have the latest IOS. I have been through the "What if a 'No AirPrint Printers Found' message displays on my Apple iOS device?FAQ" and nothing helped. We can see and print to the printer from all our apple devices rigtht after we power cycle the printer or turn wi-fi off/on. After a couple minutes , the printer is not visable from the apple devices. after the printer goes to sleep mode waking up the printer does not work. We must power cycle or bounce wi - fi services. It never used to be this way but now it is now. I can nail down what changed that made this happen.

thanks, Brian.

[DavidSMP]

@stuss73,

I have reviewed the post. Thanks for the quick response. Your patience and time are greatly appreciated. Brilliant troubleshooting skills and an immaculate attitude have been displayed by you. Kudos to you for that. 🙂

it looks like you were interacting with @Raj1788 who is out of office for the day. I am replying on his behalf.

It looks like a hardware issue with the printer. For now, please try these steps:

Try to update the printer's firmware using a Mac or Windows computer by following instructions from this link: https://hp.care/2rHKwDD 

Now check if the issue gets fixed. Otherwise, I will send you a private message to perform a semi-full reset to factory settings. Please check your forum private message for steps from me on how to do it. If the printer has no hardware issues these steps should fix the issue.

Otherwise please contact HP phone support to possible get the printer replaced.

HP Technical Support can be reached by clicking on the following link: https://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[stuss73]

Hi Dave,

I've tried to update the firmware but I'm already at the most recent version. Please send me instructions for the reset.

Thanks, Brian.

[DavidSMP]

@stuss73,

I read your response. I have already sent the steps to perform a semi-full reset. Please check your forum message box.

I will resend the instructions again in a private message. If this does not work, please contact Hp phone support for further assistance as the printer could be faulty.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[stuss73]

Hi David,

I did a Partial Reset, then a semi-full reset . Neither fixed the issue. 

I can see the printer for about a minute after a power or wi-fi bounce.

[The_Fossette]

@stuss73,

I recommend you follow the steps in the below article and check if it helps.

https://hp.care/2i8jq93

If the issue persists, I recommend you contact HP phone support to further diagnose the issue.

Here is how you can get in touch with the phone support.

Open link:  https://hp.care/2moMFSc

Enter Product number or select to autodetects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

Let me know how it goes and you have a great day!

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

Take care.

Cheers!

[stuss73]

hi Turnbacktime,

I never got my issue resolved. Agree it sounds like we have the same issue. Reviewing this again I guess the next step is to call HP support.

[dpbrick]

I had this same problem with an Officejet Pro 8610.  The printer was connected to a local access point via wifi AND HP Wireless Direct was turned ON.  I turned OFF the HP Wireless Direct, which I was not using anyway, and that fixed the problem.

UPDATE: Looks like I was premature in my post.  It worked for about 10 minutes then quit working again.  With further investigation, I found the problem was with my wifi extender.  I rebooted it and the problem was fixed.