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bruno007
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Message 1 of 2
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Officejetpro 9010 hors connection sur wifi

HP Recommended
Officejetpro 9015
Microsoft Windows 10 (64-bit)

The printer is well connected to the wifi network. All the leds are on.

But it happens that the HP Smart software declares the printer as "not connected". In that case, I can not use the printer. I have to shut down the printer and start again many time to be able to use the printer.

 

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@bruno007

 

I have gone through your Post and would like to help

 

I suggest you download and use the HP Print And Scan Doctor from this Link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe 

 

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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