On Iphone HP Smart how to remove printer I no longer have

[ArtK]

HP Smart on my Iphone shows a printer I no longer have.  How do I remove it?

[Garp_senchau]

@ArtK, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you need to remove a printer that you no longer use from the HP Smart app on your iPhone, follow these steps:

Open the HP Smart App:

• Launch the HP Smart app on your iPhone.

Go to Printer Settings:

• From the home screen, tap the printer you want to remove to open its settings.

Remove the Printer:

• Tap on the gear icon or settings option for the printer.
• Select either "Remove Printer," "Forget Printer," or similar options presented.

Confirm Removal:

• Confirm the removal to delete the printer from the HP Smart app.

These steps will help you remove any printer you no longer have from the HP Smart app on your iPhone.

For additional help, you can always check the HP Smart App Setup and Usage Guide

Also, you may refer to this video: Click here

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[ArtK]

When I tap on either of the icons for the 2 printers I actually have,I get to a settings page.  However, when I tap on the icon for the printer I do not have, the page does not change.

The problem icon is for a printer that an HP employee mistakenly sent. I did not want it  and returned it  unopened.  The icon says "Complete Setup".

[Hawks_Eye]

Hi @ArtK 

It sounds like the printer icon stuck in "Complete Setup" mode is causing some frustration.

Since the usual steps to remove it aren't working, here are some alternative approaches to remove the problematic printer icon from your HP Smart app:

Reset the HP Smart App:

• Uninstall the HP Smart app from your iPhone.
• Reinstall it from the App Store.
• Log back into your HP account and check if the unwanted printer icon has been removed. Sometimes reinstalling the app can refresh its settings.

Clear Printer History:

• Check if there's an option within the HP Smart app to clear printer history or reset the app. This can sometimes remove lingering or incomplete setup icons.

HP Account Settings:

• Log into your HP account through a browser at HP's website.
• Navigate to the devices or printers section in your account settings.
• See if the unwanted printer is listed there and remove it manually.

Check for App Updates:

• Ensure that the HP Smart app is updated to the latest version. Sometimes bugs are resolved in newer updates.

Let me know how it goes.

Take care, and have an amazing day!

Regards, 

Hawks_Eye