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‎08-20-2024 06:41 AM

HP Recommended

Since I installed the printer software for my HP Envy 6420e, my other printer options will not work - mainly Adobe pdf printer, but all others are the same.  I have tried reinstalling the other printers and the HP printer, but getting the same problem. 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎08-24-2024 04:35 AM

HP Recommended

Hi, sorry for the delay in response.  The issue seems to have resolved itself when I installed 'Microsoft print to pdf'.

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3 REPLIES 3

‎08-21-2024 10:06 AM

HP Recommended

Hello @CJAngel , how are you ?

 

Please, what is the error message you are displaying?

 

I´m Waiting

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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‎08-24-2024 04:35 AM

HP Recommended

Hi, sorry for the delay in response.  The issue seems to have resolved itself when I installed 'Microsoft print to pdf'.

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‎08-26-2024 09:04 AM

HP Recommended

Hello @CJAngel 

 

Thank you very much for returning.

If you want to mark it as solved, other experts will use this topic for future research

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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