Overheating problem with 2019 HP Pavilion Gaming i5-9300H 1660Ti Max-Q

[JuneMaddox]

Hello!

I have 15,6" HP Pavilion Gaming i5-9300H 1660Ti Max-Q and tried to play Star Citizen recently. Temperatures in HWinfo were constant 85*C on CPU and 75*C on GPU. Everything was fine, no complains. In the past few days thought are 95-99*C on CPU, 75*C on GPU. I did nothing in the meantime, no major Windows updates, no game updates. Sometimes it also happens in other scenarios (rendering for ex.). One time fans were not at max speed the whole time on load(!), hence 99*C and thermal throttling.

Another thing is that fans are turning to full speed only if 99*C are reached, not earlier. When on full load, CPU clock is between 3,2GHZ-3,4GHZ, why so low? Tried to undervolt it, but achieved 3,55GHZ only on load (Prime95 & Furmark).

I also have Lenovo Legion with i5-9300H, on full load stable 4GHZ and 74-75*C with no problem, fans are turning to full at 70*C so I NEVER saw more than 80*C.

Newest bios, newest windows, drivers up to date. What the heck, then?

[Echo_Lake]

@JuneMaddox
Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:  
use the following steps:  (do not skip any troubleshooting steps even if you feel steps are repeating)

• Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

• After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
• Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

• In some cases, updating the BIOS might help prevent this error from occurring.

For more information on how to update the BIOS, see Updating the BIOS.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.