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‎11-08-2018 08:37 AM

HP Recommended
Product: HP8710

Getting error message C9C70000 when turning on my printer.  What is wrong, and how do I fix?

Tags (1)
34 people had the same question
3 REPLIES 3

‎11-09-2018 12:12 PM

HP Recommended

@Hink1957

Thank you for posting on HP Forums,

Flower_Bud is at your service.

 

As I understand, your printer is giving an error message "C9C70000 "

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it worked fine?

Does the carriage move freely?

Have you made any hardware/software change?

Are you able to make a copy?

Have you tried any troubleshooting steps? 

 

Let's try these steps to resolve the issue: 

Hard reset:

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

Firmware update: Follow steps from the link: Click here

 

Let me know how this goes,

Cheers!

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Was this reply helpful? Yes No

‎05-21-2019 09:04 PM

HP Recommended

When was the last time it worked fine? 10 days ago

Does the carriage move freely? No, it is stuck in the right-most position

Have you made any hardware/software change? No

Are you able to make a copy?

Have you tried any troubleshooting steps?  Not yet.  We were getting a low ink message and installed new HP black cartridge

Was this reply helpful? Yes No

‎05-21-2019 09:19 PM

HP Recommended

Apparently I MUST replace cartridges . According to the printer's  message

Was this reply helpful? Yes No
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