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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- PC HP ePrint PIN not coming on email

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01-25-2019 12:08 AM
I wanted to use ePrint so I installed "HPEPRINTAppSetup.exe" from official website. Installed and I am asked to give my email to register, so I provide one (the same as one I use for account on official website). Then it asks for PIN that will arrive on email but nothing comes.
What now?
I tried two different emails, both Gmail.
01-27-2019 09:37 PM
Welcome to HP forums, I see that you want to set up ePrint services on your printer.
First setup the HP connected account to use the ePrint feature.
Here is the HP document with the steps to HP connected account:- Click here
Refer this article to use HP ePrint:- Click here
If you are looking to use the HP ePrint app, there is an advanced app which HP has released.
That is HP Smart App, here is the link to know more about HP Smart app:- Click here
Let me know if that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
04-13-2019 08:30 AM
Same Problem:
When I try to use the Print to: (inside quickbooks desktop in windows 10) using option
HP ePrint + JetAdvantage on HP ePrint One of my printer options
I cant print to directly to ohter eprint computers thru the internet
When i go to Services under preferences astrisk in HP eprint+Jet Advantage It opens up a screen that says
To enable Hp ePrint on your computer you need to register this Hp ePrint Driver with HP ePrint service. When selecting the "Hp ePrint Registration" option and enter the email that we have set up it says An email form Hp ePrint was sent to ***myemail@gmail.com. Please check your email and enter the PIN you received below.
The email and pin is not working
We have used this feature for years and now we cant get a the registration PIN sent to us!!!
Please Help
10-08-2019 02:06 PM
Welcome to the HP Support Community.
To help you further with this, let us know the Printer name.
Thanks 🙂
I am an HP Employee
10-09-2019 07:39 AM
Make sure you have an account first: https://support.hp.com/us-en/product/hp-laserjet-pro-p1102-printer-series/4110394/model/4110306/docu...
Once done, here is how you can print using ePrint: https://support.hp.com/in-en/document/c03721293
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
I am an HP Employee
10-09-2019 08:55 AM
Restore the network settings on the Printer: 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. ENWW Restore original factory defaults and settings 169 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes. 5. Print the network configuration page and verify that the network settings have been reset.
Once done, connect the Printer and try the same steps again.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
I am an HP Employee