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07-05-2020 03:06 AM
Welcome to the HP Support Community. I'd be happy to assist you
Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.
To assist better -
1) Does the copy print out the same way?
2) What's the application you are trying to print from? Have you tried printing from a different application or devices?
3)What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?
Meanwhile , try re-aligning the printer
Use an automated tool to align the ink cartridges.
On the printer control panel, swipe down to open the Dashboard, and then touch the Setupicon.
Swipe up on the display, and then touch Printer Maintenance.
Touch Align Cartridges, and then touch Continue.
The printer prints an alignment page.
Hope this helps! Keep me posted.
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Have a great day!
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