Paper jam

[Bertie5030]

I just got my new printer HP ENVY 5030, it is all set but it keeps saying paper jam withou any paper being jammed. Can someone please help

[KrazyToad]

@Bertie5030

Welcome to HP Support Community
 

I suggest you perform a printer reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

Then update the Firmware from this Link: https://support.hp.com/us-en/drivers

If the issue persists please follow the instructions in Step 1 & 2 from this Link: https://support.hp.com/in-en/document/c05547613 to check for Paper Jam

Let me know how it goes

Thank you 😊

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