Paper size keeps defaulting to ISO A4 instead of Letter and when I try to print a email, page is bla

[mrwhyps]

Hello everyone, I own a HP Envy 6020e and a HP Officejet 2830. Lately when I try to print using the HP app, the paper size keeps defaulting to ISO A4 instead of Letter and when the page prints, it's blank. I checked the ink cartridges and they seem to be okay. I've inplugged both printers and let sit for half an hour and that didn't fix it. If it was 1 printer I would understand but both printers at the same time is rare. Maybe it's the app that's the problem? Please help

[Dragon-Fur]

@mrwhyps 

Welcome to the HP English Community --

The Envy 6020e is found here:

HP ENVY 6020e All-in-One Printer  

Did not find the "OfficeJet 2830" -- There is an old Samsung printer Samsung Xpress SL-M2830 Laser Printer series with that model number.  I've never used a Samsung printer nor can I confirm it would work with HP Smart.  ?

First -

If you have not done so, perhaps take another look at the default / current Paper Size and Type on the printer.

Next -

If you are printing from your Browser - Check / Adjust the Browser > Print > Print Settings to ensure the Printer, Paper Size, and other settings are correct.

Next - Windows

Make sure Printer Properties > Advanced > Driver selection is set to the HP driver and not Microsoft or IPP driver.

AND

Next - Windows

Check / Set Printing Preferences for all jobs

Examples...

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Because the printer lacks a full touchscreen Printer Control Panel,

and

If your printer is on your network,

Use the Embedded Web Server (EWS) to check / adjust the printer settings.

EWS > HP Document / How-to (InkJet Printers – Original Format)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

OR

 HP Laser Printers - Using the Printer Embedded Web Server (EWS)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Reminder:  If asked enter the printer’s PIN number – the default number is generally located on the back or inside the printer.

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

Example - EWS - Tray and Paper

Standard EWS

Note that if your printer has just one input tray, all paper size / type settings are listed for the one tray

EWS_9025_Preferences_Tray_and_Paper_Management_All_12

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Browser Printing - Example

Firefox_Print_Web_Page_7

=== --- === --- === --- === --- ===

Windows - Printer Properties - Driver Selection

Microsoft / IPP Class drivers do not provide full access to the printer features.

Install the Full Feature Software for the printer and then check Printer Properties

 Check that Printer Properties are correctly selecting the HP Driver.

Windows 10

Control Panel > icon view > Devices and Printers

Right-Click on Printer > Printer Properties > Tab Advanced

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer >

Printer Properties > Tab Advanced

Top section

Driver:  Check that the HP driver is selected as opposed to the Microsoft / IPP class driver

Example - Printer Properties

Printer_Properties_9135_4

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Printing Preferences / Printing Defaults for all jobs

Windows 11 >

Settings > Bluetooth & devices > Printers and scanners

Select Printer > Printer Properties

Windows 10 >

Settings > Devices > Printers and scanners

Select Printer > Manage > Printer Properties

Next,

Tab Advanced > Printing Defaults > Select Shortcut > OK

 Example - Printing Preferences - "Everyday"

9025_Printing_Preferences_Everyday_11

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 6020e All-in-One Printer  

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Real people who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"