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‎03-24-2020 04:17 PM

HP Recommended
Product: Deskjet 3752

How do u reset the password without being connected to it 

1 person had the same question
5 REPLIES 5

‎03-27-2020 08:39 AM

HP Recommended

@Jlo6,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

  • What password do you want to reset?
  • Where are you getting the password prompt?
  • Do you have the printer with you?

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎03-27-2020 09:16 AM

HP Recommended

Thank you for answering but i don’t have a problem with the printer anymore i figured out what the password is but my new problem is that my laptop a Microsoft pro 7  won’t fully turn on it turns on and shows the logo then turns off  sorry for adding if you could help out I would appreciate it very much thank you have a good day 

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‎03-27-2020 08:36 PM

HP Recommended

@Jlo6,

 

What is the exact model for your computer?

Are you getting any error?

 

Cheers!

The_Fossette
I am an HP Employee

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‎03-31-2020 06:11 PM

HP Recommended

Sorry for taking long to answer was trying to get back to the page is a Microsoft surface pro 7

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‎04-02-2020 08:51 AM

HP Recommended

@Jlo6,

 

You need to contact Microsoft for that.

 

Cheers!

The_Fossette
I am an HP Employee

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