Paying for "technical" support while installing printer

[southengrown]

I purchased the HPOfficeJet Pro 6978. Could not connect to my wireless network. Went to the 123 Site and was transferred to "technical" support. Ended up having to pay Opulsoft $149.99 for the connection. Is this a scam? Should I contact my credit card company?

[Dragon-Fur]

@southengrown 

If you connected to anything other than the official HP Website, then,

1. Yes, it is a scam.
2. Yes, contact your Credit Card Company and ask for help.

For example, "Opul..." is not HP Technical Support.

HP Tech Support is available only through HP authorized Websites and through HP authorized case submission.

123.hp.com - Printer setup from the HP® Official site

https://123.hp.com/

Welcome to the HP® Official website to setup your printer. Get started with your new printer by downloading the software. You will be able to connect the printer to a network and print across devices.

Beware of Fake 123 printer sites

• There are several “fake” sites listed (in search engines) for “123” – please make sure you are using the actual “HP” site.

• Notice the website address – the real HP site does not contain any extra verbiage. For example, there is no “setup” or other extra bits in the address.

• HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

• If you are asked for money because of "issues" OR if the “help” wants to log into your computer, you are using a “fake” site. Do not give these people your information!

HP Technical Support - HP Contact Information - Case Submission

Reminders

• Use the serial number of the device to submit the case (do not post that information on the Community).

• Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

• HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

 Select your region and follow the prompts

Option:  Contact HP Technical Support - Regions

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

1. Sign in or continue as a guest

UK

1. For faster support, submit information / case online HP Customer Support UK
2. Contact Phone: Contact HP UK – Phone Assist

Option - HP Support is on Facebook!

HP on Facebook

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

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Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides, Product Information, more

HP OfficeJet Pro 6978 All-in-One Printer

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