Phone not connecting to printer wifi direct

[Saraw8196]

My phone will not connect to printer via wifi direct. I dont have wireless. It did work a while back and quit after an software update. It finds the printer says connection is available tap to connect. Then when i do it tries to connect forever and never does. I dont receive an error message on phone nor printer. While its trying to connect it says check printer if theres authentication verification but the printer never says anything. Earlier today my printer would say connected but my phone wouldnt but its not doing that now. I cant figure it out. I have several plugins and they all do same thing

[The_Fossette]

Hi @Saraw8196,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues printing using wireless direct.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2DPhp80

You can also try using the HP smart app to print from your Android phone. Please check the below article for more information.

http://hp.care/2xLNV9I

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Saraw8196]

It has been like 5 or 6 months since it has worked. My phone has had a couple of upgrades since then. I have tried
the hp smart but i do not have wifi which is why o have to use the wifi-direct.

[MKazi]

@Saraw8196

HI,

as @The_Fossette is out of the office today, I'm replying to you. I truly appreciate your efforts and your patience.

I suggest you to try using the HP Print Service Plugin. The HP Print Service Plugin enables printing from your Android device to your HP printer over a Wi-Fi network or using the Wi-Fi Direct connection for printers that support that connection type.

Hope this helps. Let me know the results. Good luck! 🙂