Photo Creations installation

[theoldandgrey]

I cannot install Phoito creations on Windows 10 pc  Downloaded a couple of dozen times all with same result.  Click on desktop icon only to receive  Your System Administrator has blocked program.  Contact System Administrator.  I am the only user and administrator of this PC.  Presumably I need to elevate situation.  How do I do it safely, very wary of fiddling with registry.

I next receive error 800704ec:2 advising Unable to complete installation please try reinstalling.  Well that's a laugh it just does not work 

I then cannot uninstall what is on the computer except by using Iobit powerful uninstall. 

I have contacted RocketLife numerous times but no help has come forth.  Pretty fed up all round - would like to take full advantage of new HP Printer.

Is there anyone out there who can help me in pretty simple terms please.

[RocketLife]

Hi, OldAndGrey.

I'm sorry for the disconnect. What address did you use to contact RocketLife? Ususally our support team responds within 24 hours on business days.

Are you able to install other software? If so, uninstalling and reinstalling HP Photo Creations should help. Here are step-by-step directions for Windows 10:

1. Check Your Internet Connection

• If you’re accessing the Internet from a business or office network, please be sure that the network or firewall allows access to the HP Photo Creations software.
• Check your computer’s clock to be sure the date and time are set correctly.

2. Uninstall and Reinstall HP Photo Creations
Step 1: Uninstall HP Photo Creations

1. Click on the Windows icon
2. Click on Settings
3. Click on System
4. Click on Apps & features
5. From the program list, select HP Photo Creations and click Uninstall.

Step 2: Download and reinstall HP Photo Creations

1. Go to our website: https://shop2.rocketlifeproduction.com/hpfe6fd34b208847e8f8254b9be96e8c4c/catalog.html?gta=download
2. Click the Download button. Depending on your browser, you can choose to run or save the program. Choose Run if available. (If you chose Save instead, double-click the downloaded file.)
3. Follow the onscreen instructions to reinstall HP Photo Creations.

Step 3: Open HP Photo Creations
Open HP Photo Creations by double-clicking the desktop shortcut, and confirm that it is working.

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Another way to reach our support team is the form at www.hp.com/go/supportform

Thank you for posting,

RocketLife

[theoldandgrey]

Thank you for coming back to me.  The method for asking for help was the one I had used 3 times with no replies at all.  However we are in communication now so that is good. 

I have followed the instructions exactly but still get the message:  Your System Administrator has blocked this program  For more information contact your System Administrator.

This is a home pc with no other System Administrator oher than myself, being sole user.  I have also tried disabling my firewall but no difference

Any other advice.   Thank you

[theoldandgrey]

Hi again

A bit more research:  if I right click on desktop icon and then Run as Administrator I get the following message:Unable to complete initialization.  Please try reinstall.  Error 800704ec:2.  If I try that I am just going round in circles and get all the same results.

[RocketLife]

Thanks, OldAndGrey. 

We're looking into this now. It's likely due to a setting on your computer. I'll post back here when I have more information.

On the support issue, did you contact HP Photo Creations support through hpphotocreations@hp.com, the support form at www.hp.com/go/supportform, or another address?

Thanks again,

RocketLife 

[RocketLife]

Hi OldAndGrey.

The installation issue is due to a setting in your Internet Options. Here's how to fix it:

1. Click the Windows button and type Internet Options in the search box. A list of search results appears.
2. Click Internet Options in the list. The Internet Properties panel opens.
3. Click the Security tab.
4. Click the Custom level button.
5. Scroll down to the Launching applications and unsafe files section.
6. Select Prompt (recommended).
7. Click OK. 
8. Close the Internet Properties panel and restart your PC.

You should now be able to install programs.

Please let us know how it goes,

RocketLife 

[theoldandgrey]

Good morning - firstly I Googled Photo Creations Help and the site came up with the following address:

http://www.hp.com/global/uk/en/consumer/digital_photography/free/software/support-form.html and that was the green form on black background.  Incidentally I have not had any problems with emails or my internet connections.

Secondly I have followed the instructions and my pc was already set to that. - Prompt (recommende).  I re-set everything re-installed but nothing worked.  Oh dear

[RocketLife]

Hmm. I'll check back with our engineers. They said the administrator error is a Windows problem, but maybe there's another fix.

Thanks for your patience! I also asked HP to test the support form.

RocketLife 

[theoldandgrey]

Thanks for YOUR patience too

[RocketLife]

Hello again, OldAndGrey.

Our customer support team said the installation glitch is likely a Windows error. They recommended checking the Microsoft support site for help:

https://support.microsoft.com

Please let us know how it goes,

RocketLife