Photosmart Printer does not stay connected

[TXSharon]

I have used this printer with no problems, but today I get a message that it is not connected to the wireless router.  I downloaded the printer drivers to my new laptop, restarted the router and the printer.  But for some reason the printer is not connected.  The wireless is turned on for the printer.  Has anyone else had this problem?  I am running on Windows 10.

[sandytechy20]

@TXSharon

Welcome to HP support community.

Connect the product with the Wireless Setup Wizard

• Write down your network name (SSID) and WEP key or WPA passphrase.
• Start Wireless Setup Wizard. a. From the Home screen on the printer display, touch the Wireless icon. b. On the Wireless summary screen, touch Settings and then touch Wireless Setup Wizard.
• Connect to wireless network. ▲ Select your network from the list of detected networks.
•  Follow prompts.

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Assign manual IP address and that should fix the issue.

• To identify which IP address is currently assigned to the printer, do the following:
• From the Home screen, touch the Wireless icon, and then touch Setup.
• Touch and drag your finger vertically to scroll through the options. Touch Display Network Summary or Print Network Configuration Page.
• Find the IP address in the configuration page.

Setting a Static IP Address

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wired.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.