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- Mobile Printing & Cloud Printing
- Poor print quality, how to fix via mobile app as I have no P...

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06-11-2020 08:00 AM
Welcome to HP support community.
Manually clean the area around the ink nozzles
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Gather the following materials:
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Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)
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Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)
CAUTION:
Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.
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Press the Power button to turn on the printer, if it is not already on.
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Open the exterior door, and then grasp the handle and lower the ink cartridge access door to open it.
The carriage moves to the center of the printer.
Figure : Open the ink cartridge access door
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Wait until the carriage is idle and silent before you continue.
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Lightly press down on one of the ink cartridges to release it, and then pull the ink cartridge toward you out of its slot.
Figure : Press down to remove the ink cartridge
CAUTION:
Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.
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Hold the ink cartridge by its sides.
Figure : Hold the ink cartridge by its sides
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Inspect the ink cartridge contacts for ink and debris buildup.
CAUTION:
Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
Figure : Do not touch the contacts or nozzles
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Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.
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Clean the face and edges around the ink nozzle with the swab.
CAUTION:
Do not clean the ink nozzle plate.
Figure : Clean the area around the ink nozzle
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Nozzle plate - Do not clean -
Area surrounding ink nozzle - Do clean
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Ink cartridge contacts - Do not clean
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Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
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Slide each ink cartridge at a slight upward angle into the empty slot, and then gently push up on each ink cartridge until it locks into place.
Figure : Push the ink cartridge into its slot
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Repeat these steps to clean around the nozzles on the other ink cartridge.
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Close the ink cartridge access door.
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Reconnect the power cord to the rear of the printer.
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Press the Power button to turn on the printer, if it does not turn on automatically.
You can refer this HP document to fix the issue:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee