Postage labels pdf prints full size A4 only on android

[Wayprint]

Hi

When printing eBay postage labels on android phone over WiFi they are always A4 size. When I print on pc they are 6X4 on A4 paper.

I've tried everything to fix . It's happened in 2021 and sorted out itself but has stated again.  It's a known problem as I've seen questions raised online but no answers.

Seems on android all pdf text is enlarged to fit A4 instead of keeping the original size.

Anyone know how to fix. It's frustrating having to keep printing from pc which just works..

Thanks 

[A_Gayathri]

Hi @Wayprint ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the printer settings on your Android device might be set to default to A4 size for PDF printing. 

Here are some steps you can take to try to fix this issue:

Printer Settings on Android:

• Open the print settings on your Android device.
• Make sure the paper size is set to 6X4 or whatever size your postage labels are supposed to be.
• Ensure that the scaling option is set to "Actual size" or "100%."

Printer Driver Update:

• Check if there are any updates available for the printer driver on your Android device. Sometimes, updates can fix compatibility issues.

Print Preview:

• Before printing, check the print preview to ensure that the document is being scaled correctly to the label size.

Print from PDF Viewer App:

• Try printing the PDF from a different PDF viewer app on your Android device. Sometimes, different apps handle printing differently, and using a different app might resolve the issue.

Reset Printer Settings:

• If none of the above steps work, you can try resetting the printer settings on your Android device to the default settings and then reconfigure them according to your preferences.

Refer to this document:  HP ENVY 5544 All-in-One Printer

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Wayprint]

Ok. I'll try those instructions.

I have selected 6x4 but the printer uses photo paper.

I might try different pdf apps. Word, Google drive and my default pdf viewer on phone don't work.

It's an odd thing. Feel like I'm the only one with this problem.

Thanks for replying though 

W

[A_Gayathri]

HI @Wayprint ,

Thank you for your response. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!