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Jules3975
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Power surge to computer when plug in printer

HP Recommended
Hp Officejet 6500
Microsoft Windows 10 (64-bit)

Hi, I had my HP Officejet 6500 installed and working on my computer and it worked fine yesterday. I needed to change the ink today, so I did but when I turned it back on to use it, a pop keeps coming up on the computer(not printer) saying there was a power surge and it would make the mouse and keyboard stop working. I've tried it several times and the same thing happens. We have to shut down the computer, unplug the printer and the computer works again. Can you help me, please?

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Dragon-Fur
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@Jules3975 

 

There is no community fix for an electrical problem.  

 

First thing, if you can do so safely, is to check the outlet to make sure it is working correctly.

 

If you want to try it - and I might or might not do this - plug the printer into a completely different location in the house - preferably not on the same circuit, but if you don't know what that is, then just try a different room.

 

If the issue resurfaces (repeats) switch off the printer and leave it off.  Why?  "Something" is wrong - if you are not an electrician, it is best to not take chances.  

 

As a safety precaution, do not use that outlet until it is checked - and have someone check the entire circuit, that is, check all the outlets fed by the same circuit breaker and check the circuit breaker itself, too.

 

Is this dangerous?  Maybe.  Could just be a bad power supply in the printer. 

 

Whether there is a concern for the power in your house depends on whether the problem is originating in the printer, whether there is a problem in that single outlet, or whether there is a problem in the wires along that circuit somewhere (wires in the wall).

 

If you do not have immediate access to an actual electrician, have a knowledgeable neighbor or family member help you decide how to proceed.  

 

If you suspect the problem to be in the printer, Contact HP Technical Support to report that the issue occurred.  

 

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Dragon-Fur

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