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Rkl2020
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Solved!

Print 3x5 size on regualr paper

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Hp envy photo 7855
Android 9.0 Pie

I just bought a new printer. My old printer I could print in 3x5.  

The issue I am having with this new printer  is the option to print 3x5 dies not pop up when it is time to print. It is inly giving me th option to print 4x5 or 6 and 5 x7. I have went to the paper settings and turned off the auto dectect paper and checked the bixes with the paper sizes I would like and that includes the 3x5 index card size. But when i go to pick the paper size in the app the 3x5 doesn't show as an option. How can I fix this? I need to print these documents/pictured in 3x5 size on regular plain white paper. Thank you

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TEJ1602
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HP Support Agent
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@Rkl2020, Welcome to HP Support Community!

 

I understand you'd want to print on the 3x5 paper. As per the printer specifications, the minimum supported paper size is 3.85x5 in and hence the paper you're trying to use isn't supported.

 

Refer to the document  Product Specifications for the HP ENVY Photo 7855 All-in-One Printer (K7R96A) for paper handling specifications and more.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Rkl2020
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Thank you. I took the Printer back. Now I know to look at the acceptable media sizes before I buy. I took it back and bought a different printer

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