• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
Hp envy photo 7855
Android 9.0 Pie

I just bought a new printer. My old printer I could print in 3x5.  

The issue I am having with this new printer  is the option to print 3x5 dies not pop up when it is time to print. It is inly giving me th option to print 4x5 or 6 and 5 x7. I have went to the paper settings and turned off the auto dectect paper and checked the bixes with the paper sizes I would like and that includes the 3x5 index card size. But when i go to pick the paper size in the app the 3x5 doesn't show as an option. How can I fix this? I need to print these documents/pictured in 3x5 size on regular plain white paper. Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Rkl2020, Welcome to HP Support Community!

 

I understand you'd want to print on the 3x5 paper. As per the printer specifications, the minimum supported paper size is 3.85x5 in and hence the paper you're trying to use isn't supported.

 

Refer to the document  Product Specifications for the HP ENVY Photo 7855 All-in-One Printer (K7R96A) for paper handling specifications and more.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

2 REPLIES 2
HP Recommended

@Rkl2020, Welcome to HP Support Community!

 

I understand you'd want to print on the 3x5 paper. As per the printer specifications, the minimum supported paper size is 3.85x5 in and hence the paper you're trying to use isn't supported.

 

Refer to the document  Product Specifications for the HP ENVY Photo 7855 All-in-One Printer (K7R96A) for paper handling specifications and more.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

HP Recommended

Thank you. I took the Printer back. Now I know to look at the acceptable media sizes before I buy. I took it back and bought a different printer

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.