Print always fails when phone is going to sleep

[Halim25]

When I print with my smartphone, the printing stops if the phone goes into stand-by mode.  My prints systematically fail every time the phonet goes into stand-by mode during a print. How can I fix this? 

Before, I didn't have this problem.

Thank you.

[Kuroi_Kenshi · Accepted solution]

Hi @Halim25,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Ensure Stable Connectivity:

• Make sure your printer and smartphone are connected to the same Wi-Fi network.
• Check the Wi-Fi signal strength to ensure it is strong and stable.

Disable Stand-by Mode During Printing:

• Temporarily change your smartphone settings to prevent it from going into stand-by mode during prints.
• On most smartphones, you can go to Settings > Display > Sleep or Screen Timeout and set it to a longer duration or Never.

Use HP Smart App:

• Install the HP Smart app from the Google Play Store or Apple App Store if you haven't already.
• Ensure that the app is up-to-date.
• Use the HP Smart app for printing, as it helps manage connectivity and print queues better.

Update Printer Firmware:

• Check for any available firmware updates for your HP ENVY 6010 All-in-One Printer.
• Go to the printer’s Settings menu and check for updates.
• Follow the prompts to ensure your printer firmware is up-to-date.

Printer Network Settings:

• Access the Embedded Web Server (EWS) of the printer for advanced settings. Ensure that your network settings are optimized for mobile printing.
• To access EWS: Open your web browser and type in the printer’s IP address.
• Navigate to network settings and ensure stability options are enabled.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Halim25]

Ok thank you. I will see these solutions.

Have a nice day.