Print from Anywhere disappeared

[sanjkn]

I was able to print from anywhere before but can no longer do this. The box also clearly states this feature is on my printer.

I've tried deleting and reinstalling the app but no success.

When i click on the printer in the HP Smart App, under options the only headings are Print from Other devices, Select a Different Printer or Supported Supplies.

I can't understand why this feature worked before and not no. Surely not linked to the warranty and i'm on monthly ink tariff.

[Nal_NR]

Hi @sanjkn,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Have you done any changes to your software or hardware?

What is the OS you are currently using?

Meanwhile, go through this document here and see how it goes.

Update the firmware

If you are using IOS click here for assistance. Or you may also check this document

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[sanjkn]

Hi, Thank you for your reply but this didn't work. I've turned on air print and checked the software is up to date (which it is).

I've also tried deleting and reinstalling the app to no avail. Any other solutions or methods?

On the HP Smart app i cannot see a cloud icon next to the printer name  but as stated before, this worked previously but not anymore.

The print with eprint also does not work.

I am trying to print from IOS/Iphone 14, all software is up to date too.

[Nal_NR]

Hi @sanjkn,

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!