Print from anywhere through hp smart or phone.

[Ste_ren]

Hi, I used to be able to print remotely through my phone etc, now it doesn't have the option or work, just the email option which also isn't very reliable. 

Is there a software update or patch to allow the printing again?

[Dragon-Fur]

@Ste_ren 

Welcome to the HP Community --

A story of disappointment

A couple of years ago (give or take), I had the Print Anywhere feature on my OfficeJet Pro 9025 (the original non-e version of the printer).  Nice.  The feature disappeared at some point, never to be seen again.

In the case of your printer, the feature is not included in the list of Mobile Printing features supported by that model.

I cannot explain why you had access to Print Anywhere previously.

I cannot explain why your printer every had access to the feature -- it's not on the list of printers that even support the service.  ?

The new version of the  Print Anywhere how-to document seems to indicate the service is intended for "HP+" printers. 

Reference > Step 2: Send a remote print job with Print Anywhere

Note:  HP+ is a contract service available on a limited number of new printer models.

I would guess access to the feature is not going to return on your printer.

References / Resources

Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

Excerpted

ENVY 5000 series: ENVY 5010 ENVY 5012 ENVY 5014 ENVY 5020 ENVY 5030 ENVY 5032 ENVY 5034 ENVY 5050 ENVY 5052 ENVY 5055

HP Smart app (recommended) HP Print Service Plugin Apple AirPrint Wi-Fi Direct HP ePrint Samsung Print Service Plugin Mopria Print Service

HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

HP printer setup (HP Smart app)

Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

“Print Anywhere” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App

NOTE:  If a print job is blocked for more than 5 minutes, the HP Smart app cancels the job automatically.

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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