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I can no more print from my iPhone12 (ios 17)as I always did to my HP Color LaserJet Pro MFP M281fdw. I did a reset of the printer, the iPhone, the devolo magic 2 repeater and the router. After the reboot of all the systems I can print one time from the iPhone and the following print commands are not done. It is like they were stuck in a queue. However I can always print from my Mac. All devices are in the same wireless network

3 REPLIES 3
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Hi @Buetzu,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your wifi setup issues not connecting to the internet. Not to worry I will help you to get a resolution to resolve the issue.

 

While you respond to that, Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

click here and follow the troubleshooting steps-  HP printer setup (Apple AirPrint for iPhone, iPad)

click here and follow the troubleshooting steps- HP printer setup (HP Smart app)

click here and follow the troubleshooting steps- HP printer setup (Wi-Fi network)

click here and follow the troubleshooting steps- HP printer setup (Windows built-in driver)

click here and follow the troubleshooting steps  Troubleshoot a Wi-Fi connection to an HP printer 

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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Thank you Gaya1239 for your answer. Unfortunately the HP Firmware Updater can't be opened by my Mac because Apple cannot check it for malicious software.

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@Buetzu,

 

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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