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Using HP smart app for mobile fax etc. How can I get printer to route “photo” print job to regular paper section instead of photo paper section? I want to use phone as scanner and wirelessly print as document but it keeps thinking it’s a photo and sends it to the photo paper section. 

1 REPLY 1
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@Wavrider, Welcome to the HP Support Community! I’m here to help.

 

Are you trying to print a regular document?

You may change the print settings on the HP Smart app. Change the paper type and the tray. below is an example of print settings:

 

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on the iOS device

 

Alternatively, try using the AirPrint option to print and check if that helps.

Refer to - HP printer setup (Apple AirPrint for iPhone, iPad)

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.