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12-04-2021 01:27 PM
Using HP smart app for mobile fax etc. How can I get printer to route “photo” print job to regular paper section instead of photo paper section? I want to use phone as scanner and wirelessly print as document but it keeps thinking it’s a photo and sends it to the photo paper section.
12-07-2021 04:21 AM - edited 12-07-2021 04:22 AM
@Wavrider, Welcome to the HP Support Community! I’m here to help.
Are you trying to print a regular document?
You may change the print settings on the HP Smart app. Change the paper type and the tray. below is an example of print settings:
Update the printer firmware
Click here to download and install the latest printer firmware from your Mac.
Click here to know different methods of updating printer firmware.
Also, check for any software updates on the iOS device
Alternatively, try using the AirPrint option to print and check if that helps.
Hope this helps! Let me know how it goes.
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