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ben_393
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Solved!

Printer Claim Code Not Recognized

HP Recommended
HP ENVY Photo 7855
Microsoft Windows 10 (64-bit)
  • I am trying to add a printer back to Instant Ink that was previously on my account but had been removed because of an error.
  • I have tried to replace the instant ink printer on my account by going to https://instantink.hpconnected.com/us/en/n/replacement/#####/printer_claim_with_series/48/claim and tried to enter the claim code on my primary printer, but get an error "Printer code not recognized. Try again."
  • The printer will not print the info page with the claim code because it has instant ink cartridges installed.
  • I have tried the steps at https://support.hp.com/us-en/document/c05279891 to resolve this issue, including turning web services on and off. This doesn't help because my printer's email address is the same every time.

How do  I fix this? Thanks!

3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@ben_393 Welcome to HP Community!

I recommend you click here to turn off the web service when done successfully, go ahead and click here to turn on the web services, and check if it works,

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

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ben_393
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Message 3 of 4
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After resetting my printer to factory default settings, I was able to find an instant ink claim code. The claim was not the first part of my printer's email address, like support articles suggest!

I tapped the gear icon, then scrolled down to Printer Code (Claim Code). I typed that code into the Instant Ink webpage and that worked.

Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,612 3,966
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@ben_393 That's awesome, I'm glad it worked,

let us know if you need anything else.

 

And If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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