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HP Recommended
HP ENVY 5030 All-in-One Printer
Microsoft Windows 10 (64-bit)

User have an HP printer where the print is not going, he get an error code 0xb8da32fe when he is connected to Windows 10 machines 
When he giving a print from Mobile phone the print goes. 
he get an error code only when on machine. Regardles via Lan, USB or Wifi.
We have reinstall the printer and along the specfic driver and with HP universal driver , still same.
Please advice ,Error code.PNG

 

3 REPLIES 3
HP Recommended

@RaviPadol

 

Welcome to HP Support Community

 

Please download and run the HP Print and Scan Doctor from this Link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

 

If the issue persists, please disable the IPV6 Address.

  1. From the home screen on the printer control panel, swipe the display to the left, and then touch Setup.

  2. Touch Network Setup, and then touch Advanced Settings.

  3. Turn off IPv6, and then touch Yes to confirm.

 

Keep me posted how it goes

 

Thank you and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

HP Recommended

Hi KrazyToad

 

Thank you for your response.

 

We have tried the mention steps, but we still have same problem.

 

Now when i am giving the test print , out of 3 test print , I got one.

 

But on nornal document print , i still have same issue.

 

HP Recommended

@RaviPadol

 

I suggest you install the printer driver from root level and download the full feature software and the Firmware

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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