Printer Not connected or Offline

[greysd]

Just installed new printer but will not print shows as not connected or offline and error if try to print from PC. Printer shows connection to network. Tried reinstalling switching off and hp diagnosis tool. Only thing I can find is in port configuration getting error The filename directory name or volume label syntax is incorrect.  Tried Lemark printer via ethernet and router get same problem, but wireless over network works fine. Any help would be much appreciated

[greenturtle]

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

[greysd]

Thank you for your response, however it says everything ok until you try to print test page when you get Cannot print communication error.

[greenturtle]

Hi,

Can you check that you have the latest Windows 10 updates installed? (especially the following update)

Install Windows update KB3147458 (Windows 10 only)

Microsoft released a cumulative update for Windows 10 that helps improve discoverability of printers when a device resumes from sleep mode. This update can help prevent occurrences of your printer going offline, especially for wireless connections.
Search Windows for Windows Update, and then click Windows Update in the list of results.
Click Check Updates to make sure all critical and important Windows updates are up to date.
NOTE: To manually download the update, go to KB3147458 on Microsoft’s website Non-HP site (in English).
Restart the computer, and then try to print again.
If you can print, the printer is online again

Hope that helps!

[greysd]

Thank you for the advice greenturtle, however the update was successfuly installed.

[greenturtle]

Hi,

Have you installed the FULL feature software?

If not, the following resource will be useful:

HP Printer Install Wizard for Windows
http://ftp.hp.com/pub/softlib/software13/COL50403/mp-150580-2/hppiw.exe

Hope that helps!

[greysd]

Nice of you to get back to me, as far as I am aware when I installed the printer it downloaded all the software.

[greysd]

Thyank you for your help, there has just been a big windows update and everything seems to be working now. Fingers crossed.

[greenturtle]

Hi @greysd,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!