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‎06-09-2019 04:39 AM

HP Recommended
Product: HP OfficeJet Pro 6968

Printer Offline - used CD for reconnection; tried on-line for connection; removing cables during paper jam; may have placed cables in the wrong UBS connection; (one of the above???)

1 person had the same question
1 REPLY 1

‎06-11-2019 08:26 AM

HP Recommended

@albaxter

 

Welcome to the HP Support Community!

  • Are you using a Windows PC or a MAC?

This seems like a Connectivity issue. Confirm the following requirements and items before you begin:

  • The printer is turned on and in a ready state.

  • Obtain a USB cable less than 3 m (9 ft 10 in) in length.

  • There is an available USB port on your computer: If you connect through a USB hub or docking station, the printer might not receive enough power to properly operate.

  • Check the connection. Make sure both the ends of the USB cable is firmly connected. Using a USB hub is not recommended.

  • Connect the printer to a USB 2.0 port on the computer.

Refer to this document for more info on connecting a printer using USB cable. (Windows PC)

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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