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Squeek2020
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Printer Offline

HP Recommended
HP Officeject 4630
Microsoft Windows 8.1 (64-bit)

My HP Officejet 4630 constantly goes offline.   I have no problems printing from my phone or i-pad, only my computer.  

Help and suggestions would be greatly appreciated. 

 

Thanks

 

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Dragon-Fur
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@Squeek2020 

 

Known solutions are here:

Printer is Offline (Windows)

 

If your network is extra busy due to it being used more heavily recently, the connection might be breaking for a number of reasons for which there is not a clear solution.  For example, if your router cannot keep up with the demand, then one or more devices might lose connection.  Printers are sensitive to connection loss and unlike phones, may not recover automatically.

 

You might have to try more than one fix to resolve the issue.

 

In general, making sure the printer has a static IP address and that the connection is not overwhelmed by the network, one of the solutions may help.

 

Reference and Resources – Places to find help, solve problems, and learn how to use your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

➡️  HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Officejet 4630 e-All-in-One Printer series

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

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anurag18
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                                 Fix Printer is offline issue

It is somewhat frustrating, when you need some prints urgently and your printer goes offline while working. This is the most common occurring issue in Printer. Without wasting time lets fix.

Basic Fix

  1. Check all the cables are connected properly for Computer, Printer, Router (if your printer works on wireless network).
  2. Once Checked, Restart Every Device and connect it again.

Universal Fix

A.1

  1. Connect your printer, computer in a same Wi-Fi Network. If you have Wired Connection, then check wireless are connected properly or not.
  2. Right Click on your printer icon and click on the see what is printing option.
  3. On next window visit the printer tab and make sure Pause printer option and Use printer offline option both are unchecked.
  4. Close the tab and refresh the window.
  5. Hover the cursor to the Printer icon then you can see the printer is now online and ready for printing.

 

           A.2

 

  1. Open Run Box by pressing Window + r
  2. Enter services.msc and hit enter.
  3. In service local window search for printer service.
  4. Right click on that and choose Restart.
  5. Once done check your printer start working or not.

 

           A.3

 

  1. Go for reinstalling your driver.
  2. Remove the device or uninstall the device.
  3. Once you removed printer. Go for the latest driver that you can download from the printer manufacturer and install them.
  4. Once done, problem should be resolved.

 

 

 

 

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